Elements applied:
Rs Recruitment & Selection Recruiting new or replacement staff is not a simple task - Ordinarily you would engage one of the many recruitment agencies or place an advert in the local paper followed by one, maybe two, interviews and a job offer - Take a step back a moment - Does this approach really get the time attention and expertise it really deserves when sourcing team members or do we throw the dice all too frequently - We can support you with Management Assessment Centres and Sales Executive Recruitments events that de-risk your recruitment drive. Pm Performance Management Strategy We can work with your line management team to implement an effective PMS that will, over time, ensure that you get the very best out of your team - Using questioning techniques and template forms they will be left with a robust process to use on an ongoing basis and a set of skills that will last a career. Em Enquiry Management Process Our experience in delivering an effective culture around enquiry management has been proven in a dealership environment - This element is not about providing a technical platform on which to manage enquiries but more importantly an understanding of how to effectively manage an enquiry to a mutually acceptable outcome. At Appraisal Training for Vehicles The accurate appraisal and subsequent valuation of a part exchange motor vehicle is deal critical but in so many instances we have seen inadequate or worse still inaccurate descriptions leading to shortfalls when eventually disposed of - During this programme we develop a full understanding of the importance of accurate appraisals and more importantly how to do it. The day is supported by a look at a real life auction to demonstrate the extreme fluctuations in prices - A really fun and informative day. Us Used Car Strategising Used Cars in the franchised motor dealer have always been seen as a bit of a dark art and there is often a reliance upon the manufacturer approved scheme to drive enquiries and therefore sales - This Element implements some very simple management principles into your sales team and manager resulting in a greater focus on this incredibly important area of your business. Ms Mentoring Support (Line Managment) When somethings starts to go in a slightly different direction than we (as senior stakeholders) wished an adjustment is going to be needed - That adjustment will often require time, energy and effort and require a significant amount of research and understanding to make sure the proposed solution is going to work - Here we support not only with our significant experience in operational management but with a real understanding that sometimes people just need a third party perspective and time to think things through - It's a Win Win situation. Tt Telephone Techniques Training It's said that there are two types of sales person, the 'Hunter' and the 'Farmer' - The Hunter waits for someone to arrive at the dealership and at the first opportunity closes a deal and moves on. The Farmer however constantly uses the phone to gently move existing and new customers along the sales funnel quietly doing deals. Here we give your Hunters some Farming training and get them to be far more productive by giving them the skills to conclude deals after they have failed to do so on an initial visit Sp Sales Process Training & Implementation The Term 'Sales Process' has been much maligned over the last few years in the retail motor industry. Our Sales Process training focuses on the customer experience delivery whilst at the same time following a well-recognised and structured path to getting a deal done. Cs Customer Satisfaction Improvement In an industry that has been suffocated with process over the last few years it's no surprise that the customer suffers - You only have to stop for a moment and look around to see that people seem far more focused on their screen than they are on the customer in front of them to understand why and we would suggest that we have just forgot the art of talking to people…nicely - Our structured programme works to re-instil a customer centric focus with some simple exercises and behavioural modifications that will make the job more pleasant for your staff and the experience more pleasurable for your customers. Fi Finance & Insurance Development Training The contribution from the F&I Streams of a Motor Dealer are now a critical point of interest - An underperforming Sales Manager, Business Manager and/or Sales Team can be the difference between a profitable dealership and a loss making one - At Elements we can facilitate through one of our expert associates a suite of training events for Sales Executives, Business Managers and Sales Managers to give a greater understanding and improve techniques to grow the returns form this important aspect of the business (Associate Supported Programme) Cr Contract Renewals for F&I Agreements The rise of PCP type agreements has provided the industry with an ever growing opportunity for contract renewals however how well do our teams structure a call to a customer coming toward the end of their contract or that have been identified as potentially having parity in their current agreement - We can provide a training event that ensures people prepare for the call and then use the correct words and phrases to move to an appointment. Fc FCA Compliance Training The fear that surrounds FCA Compliancy has driven a significant amount of spend on this area - We do not seek to take advantage of this but do want to provide you with an option to deliver, through one of our expert associates, a tailored training event that will give your teams a full and real understanding of the rigour surrounding this subject and how to avoid getting it wrong. Hs Housekeeping Standards Audit They say familiarity breeds contempt and whilst contempt may be a little harsh a word it's fair to say that working in the same place each and every day does desensitise your teams to the high standards that you wish to portray and your manufacturer partner insist upon - We have a fixed price audit visit that give you feedback (including images) on your site and how it meets the very high expectations of the retail public. Hr Human Resources & Employee Relations The subject of HR, or to give it the correct title of Human Resource Management, is a fundamental part of any modern day business. Support your staff with a good function and you will have happy, productive and loyal workers increasing your profits and improving your reputation. But how do you create that environment within your workplace?.png)
Now not many people are aware of the name Jardine’s when it comes to automotive retailing but the name Lancaster dates back to the late 60’s when Nick Lancaster started a Ford Dealership in the heartland of the brand, Essex. In 1981 the Hong Kong based Jardine Matheson took a majority shareholding in the, by now, very successful dealer group and a little over 10 years later purchased the remaining shares. Jardine Motors Group contiuned to grow now operates out of over 70 sites in the UK representing some of the most desirable car brands in the world turning over more than £1.7bn (take a look at their website and you'll see what we mean!)
For us, this was an unusual role in that we were asked to provide an interim senior management support for a divisional director. This involved looking after three separate operations based realtively close to our offices in Essex and as such we were tasked with managing and improving the daily operations of each of these three sites as well as support them through a number of peak registration periods and provide support to the head office function. Our contract lasted eight months and we must say we thoroughly enjoyed working with such a dynamic and exciting dealer group and a lovely bunch of enthusiastic people. Over that time the client manager involved adopted this role as a full time one spending five days a week with the client becoming fully immersed in the operation and, we hope, adding some real value to the operation and support to the great teams at each site.
All good things must come to an end (they say) and sadly the contract finished when Jardine's decided to sell all of their Toyota & Lexus businesses in the south of the country to another partner but we hope to renew our relationship with Jardine's again in the not too distant future (fingers crossed!)
